Bookings are currently open for Santa's Grotto.

 

 

Frequently Asked Questions:

What will the visit consist of? 

The visit will consist of a magical visit to Santa’s grotto with a festive walkway. Santa will then meet you and chat with your little ones, asking them what they would like for Christmas and if they have been good this year. Parents and carers are more than welcome to take photos if you would like some pictures with Santa. This visit includes a gift for each child. Play n Wild indoor soft play will also be open and is suitable for all ages, with drop slides for the bigger children and our new under-5's play area for your little ones. In addition to this, we will be hosting regular tours of Little Critters Animal Barn where some of our residents will be brought out to meet you. We will have minature donkeys and reindeers available to say hello too! 

When are your peak and off-peak prices available?  

Christmas 2019

HIGH PEAK PRICING
£13.50 Children
£6.50 Adults
£6.50 under 2's

PEAK PRICING
£12.50 Children
£6.50 Adults
£6.50 under 2's

OFF PEAK PRICING
£11.00 Children
£6.00 Adults
£6.00 under 2's


Dates and times:

DATE

OPENING TIMES

PRICING

Sat 16th November

10 - 5

OFF PEAK

Sun 17th November

10 - 5

OFF PEAK

Sat 23rd November

10 - 5

OFF PEAK

Sun 24th November

10 - 5

OFF PEAK

Fri 29th November

10 - 7 

OFF PEAK

Sat 30th November

10 - 7

PEAK

Sun 1st December

10 - 7

PEAK

Mon 2nd December

10 - 7

OFF PEAK

Tues 3rd December

1 - 7

OFF PEAK

Wed 4th December

1 - 7

OFF PEAK

Thurs 5th December

1 - 7

OFF PEAK

Fri 6th December

1 - 7

OFF PEAK

Sat 7th December

10 - 7

PEAK

Sun 8th December

10 - 7

PEAK

Mon 9th December

10 - 7

OFF PEAK

Tue 10th December

10 - 7

OFF PEAK

Wed 11th December

10 - 7

OFF PEAK

Thurs 12th December

10 - 7

OFF PEAK

Fri 13th December

10 - 7

PEAK

Sat 14th December

10 - 7

PEAK

Sun 15th December

10 - 7

PEAK

Mon 16th December

10 - 7

PEAK

Tue 17th December

10 - 7

PEAK

Wed 18th December

10 - 7

PEAK

Thurs 19th December

10 - 7

PEAK

Fri 20th December

10 - 7

HIGH PEAK

Sat 21st December

10 - 7

HIGH PEAK

Sun 22nd December

10 - 7

HIGH PEAK

Mon 23rd December

10 - 7

HIGH PEAK
How many people can I book at a time? 

For Santa’s Grotto 8 tickets can be purchased in one order. There will be a maximum of 3 families/groups per 15 minute session and you will visit Santa as a family/group not with the other ticket holders.

On our 'Quiet Christmas Event', there will be a maximum of 2 families/groups per 15 minute session.

If I have booked my ticket but cannot now attend, can I get a refund or change my booking date and time? 

Tickets bought are non refundable. Only under special circumstances and if there is availability tickets can be changed. Please call us to discuss.

Can I purchase food and drink at the event? 

Roosters snack bar will be open on the peak and high peak days.

Stables coffee bar will be open on every date serving a selection of meals, drinks and snacks, including our special Christmas coffees and hot chocolates.

Can I book tickets for the Christmas event without visiting Santa? 

Please contact the Park to check availability, there are limited tickets available for visits to the Park without a grotto visit.

What is your Quiet Christmas event? 

This year we are excited to offer a quiet Christmas event. This is taking place on Friday 29th November and Monday 2nd December and tickets are now on sale. We are hoping to be able to help make the Santa’s grotto experience fun for everyone. There will be longer grotto times which will be tailored as best we can to suit our visitors needs and the Park will be calm and quiet with reduced music and lighting to ensure a relaxed environment.

Any advice or recommendations for our event will be warmly received, we look forward to welcoming our visitors on the 29th November and 2nd December!

Please note this event must be booked in advance and ticket numbers are limited.

What is the Santa letter and Naughty or Nice certificate? 

The Santa letter is an invite from Santa for your family to come and visit the grotto, these will be delivered prior to your visit for a cost of £3.99 per letter. You can choose to have a family letter or individual child letters. Please note the names used in the booking will be used in the letter. We will require at least 5 days notice to create and post the letter on time.

You can also choose to add a Naughty or Nice certificate to be included with the letters. This is a personalised naughty or nice certificate from Santa to confirm the child’s place on the nice list this Christmas!

What is the 'Baby's first Christmas experience'? 

We're offering a magical Christmas experience for tiny tots with a relaxed grotto session, no long queues, baby-friendly sensory equipment and soft play, relaxed Christmas stories with Mrs Claus or her elves, and the chance to make a personalised handmade keepsake for your tree.

This experience is automatically added to any qualifying bookings with children of preschool age on all midweek bookings until the 19th of December. There is no additional charge for this experience.

Big brothers and sisters are also welcome to participate in this event.

 


Choose a date and time from below:

Please note that the event will be opening and closing at the below times - later bookings should arrive early to enjoy the other activities prior to visiting Santa's grotto.

Saturday 16thSunday 17thSaturday 23rdSunday 24thFriday 29thSaturday 30th
Sunday 1stMonday 2ndTuesday 3rdWednesday 4thThursday 5thFriday 6th
Saturday 7thSunday 8thMonday 9thTuesday 10thWednesday 11thThursday 12thFriday 13th
Saturday 14thSunday 15thMonday 16thTuesday 17thWednesday 18thThursday 19thFriday 20th